SHOPPING GUIDE

■Membership

To ensure a comfortable shopping experience at HASUA official web store, we kindly request that you register as a member.
Registration is free.
*Before registering as a member, please be sure to read and agree to the "Terms of Service" and "Privacy Policy" before proceeding with registration.

■Member Registration

You can register for membership from the new member registration page.
Click here for new member registration
*Shopping will be available after email address verification and completion of customer information registration.

■Email Newsletter

By registering as a member, you can receive special offers and coupons from the HASUA official web store via email newsletter.
You can register both your PC and smartphone as delivery destinations.
*The email newsletter is issued irregularly.

■Confirming/Changing Registration Information

Members can confirm and change their email address, physical address, newsletter subscription, shipping address list, and other information from My Page.

Products ordered will be shipped via Yamato Transport Co., Ltd.

*If you order products with different estimated delivery dates at the same time, all products will be shipped once they are all available.

■Delivery Date and Time

＜Estimated Delivery Date＞
Delivery typically takes 2 to 5 days after your order, although this may vary depending on the delivery region.
*For customers in the Honshu region, we offer next-day delivery at the earliest.
*If the day after your order date is a holiday, shipment will be made on the next business day.
*During sale periods, Golden Week, and year-end/New Year holidays, delivery may take longer than usual. We appreciate your understanding.
If preparation takes longer due to unforeseen circumstances, we will contact you separately.
*Delivery may take slightly longer due to traffic conditions, weather, or region. We appreciate your understanding.
*For some products, such as pre-order items, you cannot specify the delivery date and time. We appreciate your understanding.

■Product Delivery Status

You can check the real-time delivery status of your product using the Yamato Transport Co., Ltd. Tracking Service below.
When checking, please have the "Tracking Number" ready, which is included in the "Shipping Notification" email sent after your product has been shipped.
Yamato Transport Tracking Service: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

*Also available from mobile phones.

■Shipping Fees

Shipping fee: 650 yen (excluding Okinawa and remote islands)

*Free shipping on purchases of 10,000 yen (tax included) or more.
*For customers in Okinawa and remote islands, an additional shipping fee of 800 yen will be charged.

■International Shipping

International shipments will be sent via Japan Post's EMS (Express Mail Service).
Please note that you will be responsible for any costs other than shipping fees (such as customs duties and customs clearance fees).
*You cannot specify the delivery date and time for international shipments.

The following payment methods are available in our store:

■Payment Methods

・Various credit cards [VISA/MASTER/JCB/AMEX]

＜Number of installments＞
・Payment can only be made in a single installment.
・Installment payments and bonus payments are not available. Please confirm with your credit card company regarding the possibility of changing to installment payments after purchase.
*The settlement date is the date the product order is completed.
*We cannot investigate inquiries regarding withdrawals. Please contact your credit card company with whom you have a contract.

・AmazonPay

・ApplePay

・Google Pay

・PayPal

・Convenience store payment [Prepayment]

・Bank transfer

・Pay-Easy

*A prescribed fee may apply depending on the payment method.

*For convenience store payments, product preparation will begin after payment is completed. Please be aware that even if your order is completed, the item may be sold out before your payment is processed.

*For convenience store payments, if payment is not made within 3 days of the order, the order will be automatically canceled. 

 

■Prevention of credit card fraud

To prevent credit card fraud, we may take the following measures. Please be aware.

・If the "orderer" and the "cardholder's name" are different, we may request customer identification (via email or phone).
Additionally, if the order is not in your name and we cannot contact you within a certain period, we may cancel the order.

・Credit cards issued overseas cannot be used.

・To prevent unauthorized use by third parties, we cross-reference with a fraud prevention system and verify cards through the card company.
We will ship as soon as confirmation is complete, but in some cases, delivery may be temporarily "on hold".
Confirmation may be completed on the same day, but it may take 1 to 2 days.
The cardholder information we verify will only be used for the purpose of preventing fraudulent orders and will not be used for any other purpose.

・If fraud is discovered, we will submit order data to the police, file a damage report, and register the fraudulent information in a shared database.
*Even if a family member uses your credit card, you may be billed as the cardholder or charged costs based on the credit card member agreement's duty of due care. Please be careful.

・If a customer registers false information or another person's information as personal information, or if any other fraudulent activity occurs, we will suspend the use of that account ID.

 

■Shop Pay

This is a payment service provided by the online shop system "Shopify".
By registering your email address and mobile phone number with Shop Pay, you can easily pay for your next purchase without re-entering your shipping address or credit card information. Simply enter the 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number. For more details, click here

 

■Apple Pay/Google Pay

You can pay using the credit card information registered with each service.

*To display the [Apple Pay] button, customers must be using Safari on iOS 12.1 or macOS 10.14.1 on one of the following devices:

• iPhone (SE, 6, 6 Plus, or later)
• iPad (Pro, Air 2, Mini 3, or later)
• Apple Watch
• MacBook Pro with Touch ID
• All Mac models (2012 or later) with Apple Pay enabled iPhone or Apple Watch

 *Google Pay supported browsers
To display the [Google Pay] button, customers must use one of the following supported browsers on desktop or mobile:

• Google Chrome
• Mozilla Firefox
• UCWeb UC Browser

■Cancellations

We do not accept cancellations after an order has been placed.
Please thoroughly check the product details on the product page and size guide before placing your order.

■Returns and Exchanges

We do not accept returns or exchanges due to customer convenience.
However, we will accept exchanges only if the product is defective or if you receive a product different from what you ordered.
Please contact us via the "Inquiry Form" within 7 days of product arrival and return the product by the method we specify.
Click here for the Inquiry Form.
In cases where an exchange is unavoidable, we will process a refund.

 *If returns are frequent, we may refuse your order.
Due to the nature of viewing on a PC or mobile device, the color of product images may differ slightly from the actual color.
Please understand that differences from the image color will not be a valid reason for return.

■Products Not Eligible for Returns or Exchanges

1. If no return or exchange request was made in advance.
2. Products for which 7 days have passed since arrival.
3. If the product could not be received during the period due to long-term absence.
4. Products with damaged, soiled, or lost delivery slips, product tags, price tags, or labels.
5. Used, altered, processed, washed, or dry-cleaned products.
6. If the condition of the returned product differs significantly from its condition at the time of delivery (including packaging, boxes, accessories, and warranty cards).
7. Products that have acquired odors from the customer's environment (e.g., pets, tobacco, perfume, cosmetics).
8. Products that have acquired dirt or scratches while in the customer's possession.
9. If the package has been opened for products where the package is part of the product.
10. Sale items, outlet items, pre-order items, reserved items, custom-made items, and any other items that our company deems unsuitable for return.
11. If a shipping label is affixed directly to shoe boxes or other packaging.
12. Products marked as non-returnable.

＜Important Notes＞
*Please ensure that you try on shoes indoors.
*If you return an item, any points awarded for that item will be cancelled.
*Cooling-off is a system primarily applicable to door-to-door sales and does not apply to our mail order sales.
*Due to the nature of viewing on a PC or mobile device, the color of product images may differ slightly from the actual color. Please understand that differences from the image color will not be a valid reason for return.
*If the product price exceeded the free shipping threshold and became free, but a return causes it to fall below the free shipping threshold, the shipping cost will be deducted from the refund amount.
*In case of a product exchange, we may ask the customer to place a new order on our website. We appreciate your understanding.
*As a general rule, we do not accept order cancellations or changes to order details due to customer convenience. We appreciate your understanding.
*During sales periods, Golden Week, and year-end/New Year holidays, it may take longer than usual. We appreciate your understanding.

■Refunds

Refunds are processed by changing the settlement amount through your credit card company.
If your initial charge was finalized due to your credit card company's billing cycle at the time of refund processing, the amount will be debited once and then offset or refunded with the following month's usage amount.

*Refund methods vary by card company. Please check the amount on your credit card statement issued by the card company.
*If the original amount of your order was debited, the refund will be processed in the following month or the month after, depending on your card's contract information. We appreciate your understanding.
*As refund methods involve your card information, the subsequent processing will be entrusted to the card company's regulations. If you have any questions, please contact your credit card company.
Please also note that it may take some time for refund information to be reflected. We appreciate your understanding.
For products purchased at physical stores rather than the online shop, please inquire at the store where you made the purchase.

Product prices are subject to change without notice. We apologize for any inconvenience.

Products on the HASUA official web store are measured using our own unique method.
The product description page lists the actual measurements for each size. Please be sure to check them before making a purchase.

《About Size Notation》
All sizes listed on the HASUA official web store are actual measurements of the product.

■ Regarding items in your shopping cart

Items are secured only when your order is completed.
Items are not secured when they are in your cart, and may sell out.

 

■ Shopping cart usage rules

To ensure fair service for all customers and to maintain security, we have set several rules for the shopping cart.
Due to reasons such as those listed below, items may be removed from your shopping cart and returned to inventory (cancelled).
In any such case, please be aware that there will be no measure to return the items to your shopping cart.

1. When items are unnecessarily placed in the shopping cart, or when multiple units of the same item are placed in the shopping cart, hindering other customers' purchases.
2. When an attempt is made to place a quantity exceeding the set limit into the shopping cart for special limited-quantity items that have a predetermined purchase limit per person.
3. When your operating environment is not supported by our system.
4. When inappropriate operations are performed during the checkout process, such as pressing the browser's "back" button.
5. When logging in simultaneously with the same account on multiple browsers.
6. When a server error occurs during your checkout process.

■HASUA official web store Customer Support

For inquiries regarding products purchased from the HASUA official web store and how to use them, please use the inquiry form.
Please note that this inquiry desk is exclusively for matters related to the HASUA official web store.
We cannot answer inquiries unrelated to the HASUA official web store, so please be aware of this in advance.

*We do not accept inquiries by phone.
*We will respond to inquiries in the order they are received, but please note that it may take some time for us to reply.
*If you have spam protection enabled, please add @hasua.jp to your allowed sender list.
(If you do not do so, you may not receive communications from the HASUA official web store.)
*If you do not set up domain-specific reception, free email services may direct our emails to your spam folder.
Click here for the inquiry form

HASUA official store has established terms of use.
Before using our services, please read and agree to our "Terms of Service."
Regarding your personal information, we handle it with utmost care based on our "Privacy Policy."
Additionally, for pages that require input, we use SSL for security. All your information, such as credit card details and addresses, is encrypted to protect communication content, so please use our services with peace of mind.

Some parts of the HASUA official store website are built using advanced web technologies, which may lead to unintended displays or prevent the use of some services in certain web browsers that are not compatible with these technologies. Also, the colors may differ from the original.

To view the HASUA official store website correctly, please refer to the information below. If you have any questions, please feel free to contact us.

The current HASUA official store has been confirmed to operate in the following environments:

＜Mac OS＞

・Safari latest version
・Firefox latest version
・Chrome latest version

＜Windows＞

・EDGE latest version
・Firefox latest version
・Chrome latest version

＜Smartphone/Tablet＞

・iOS latest version
・Android latest version

■ Technologies Used

JavaScript is used for some display elements. JavaScript must be enabled.
Cookie information is used for some display elements. Cookies must be enabled.

Taiyodani Co., Ltd. (hereinafter referred to as "the Company") establishes these Terms of Service as follows for the use of "HASUA official web store" (hereinafter referred to as "the Service") operated by the Company. Those who use the Service must agree to all provisions of these Terms of Service. Please read these Terms of Service carefully before registering.

Article 1 Scope and Modification of These Terms of Service

1. These Terms of Service apply to the use of the Service between members (as defined in Article 2, Paragraph 1) and the Company, and are the terms to be observed during registration procedures and after registration.
2. The Company may add or change new provisions without prior consent of members by posting them on the website, or by notifying members through email or other methods deemed appropriate by the Company.
3. If these Terms of Service are changed, members shall comply only with the changed terms.

Article 2 Member Registration

"Member" refers to an individual who has agreed to all the contents of these Terms of Service, applied for member registration according to the procedures specified by the Company, and has been approved by the Company. The member registration procedure shall be performed by the person who wishes to register as a member, following the methods specified by the Company from the member registration page of the Service. Registration by proxy is not permitted. The Company may refuse registration or cancel an already made registration without prior notice if the applicant for member registration falls under any of the following reasons:

1. It is found that the applicant has been disciplined, such as having their member registration deleted, due to violating the terms of any service provided by the Company.
2. The member registration application contains false information.
3. There has been a delay in the performance of payment obligations or other defaults regarding fees for products or services (hereinafter referred to as "products, etc.").
4. The act prohibited in Article 6 (Prohibited Acts) of these Terms of Service has been committed.
5. Violation of these Terms of Service in any other way.

Article 3 Changes to Registration Details

If any changes occur to all or part of the registered information, the member shall immediately change the registration details according to the method separately designated by the Company. If such notification is neglected, processing based on already registered information will be deemed appropriate and valid. Furthermore, the Company shall not be held responsible for any damages incurred due to the lack of registration changes.

Article 4 Changes to Registration Details

1. Members shall bear full responsibility for the use and management of the user ID and password set by the member and approved/registered at the time of member registration.
2. Members shall not transfer, assign, change the name of, lend, disclose, or leak their user ID and password to a third party.
3. The Company shall not be held responsible for any damages arising from problems with the use or management of the member's user ID, password, or credit card number, or from unauthorized use by a third party.

Article 5 Member Withdrawal

1. If a member wishes to withdraw, the member themselves should delete their member information. Withdrawal will be completed upon completion of the Company's prescribed withdrawal procedure.

Article 6 Prohibited Acts

When using the Service, members shall not perform any of the following acts:

1. Acts that violate these Terms of Service and laws, acts that lead to crime, acts contrary to public order and morals, or acts that may lead to such.
2. Inputting false information or third-party information during member registration or changes to registration details.
3. Acts that obstruct the operation of the Service or may cause hindrance to the Service.
4. Acts that infringe on the property, privacy, intellectual property rights such as copyrights, or other rights of other members, third parties, or the Company, or acts that may lead to such.
5. Acts of defamation, slander, or damaging the reputation of other members, third parties, or the Company, or acts that may lead to such.
6. Acts that cause nuisance, disadvantage, or damage to other members, third parties, or the Company, or acts that may lead to such.
7. Unauthorized use of a user ID and password.
8. Purchases for commercial purposes, such as resale by competitors.

Article 7 Copyright, Trademark Rights, and Other Intellectual Property Rights

1. All copyrights, trademark rights, and other intellectual property rights to any content (text, illustrations, designs, photographs, images, logos, icons, videos, programs, etc.) (hereinafter referred to as "Content") provided through the Service belong to the Company, and members and users shall not infringe upon these rights.
2. Any use (reproduction, modification, diversion, transfer, distribution, posting, sale, publication, etc.) of all or part of the Content or other posted materials of the Service without permission, regardless of the purpose, is strictly prohibited.
3. If a problem arises with a third party in violation of the provisions of this Article, the member shall resolve such problem at their own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.

Article 8 Purchase of Products

1. Members can purchase products, etc., from the Company using the Service.
2. When purchasing products, etc., members shall apply for the purchase according to the method specified by the Company.
3. A sales contract for the products, etc., shall be concluded between the member and the Company when the Company completes the processing of the application in the preceding paragraph and sends an email to the member notifying them that the products have been shipped.
4. Notwithstanding the provisions of the preceding paragraph, even after a sales contract for the products, etc., has been concluded, if it is found that there was fraudulent or inappropriate conduct by the member regarding the use of the Service, or if there are strong suspicions of such, the Company may, at its discretion, cancel, terminate, or take other appropriate measures regarding the sales contract. The same shall apply if it is found that there was a clear error in the price or other sales conditions of the products, etc., presented by the Company in the Service.
5. The purchase application shall be made by the member themselves. Even if a third party acts as an agent or lends the member's name to purchase products, etc., all rights and obligations arising from the purchase of the products, etc., shall be borne by the member.

Article 9 Payment Method

1. Shipping fees related to the delivery of products, etc., shall be borne by the member. The payment amount for products, etc., shall be the total amount of the product price including consumption tax and shipping fees.
2. Payment for products purchased through this service shall be made via credit card in the member's name, Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal, convenience store payment, Paypay / LINE Pay / Merpay / auPAY / Rakuten Pay, bank transfer, Pay-Easy, or Paidy [post-payment].
3. Payment by credit card shall be subject to the terms separately agreed upon between the member and the credit card company. In the event of a dispute between the member and the credit card company or other third party, the parties concerned shall resolve it, and the Company shall not be held responsible.

Article 10 Returns and Exchanges of Products

1. Returns and exchanges of products will only be accepted if the Company is contacted within 7 days after the product arrives, at the "Return/Exchange Contact" listed in the "User Guide," in accordance with the Company's separately stipulated provisions.
2. The member shall return the product in accordance with the procedures separately stipulated by the Company.
3. Shipping costs for returns and exchanges will only be borne by the Company in cases attributable to the Company, such as defective products or incorrect delivery. Returns and exchanges due to the member's convenience (e.g., wrong size, different from image) other than the preceding paragraph will not be accepted.
4. For members wishing to exchange, the product will be shipped as soon as it arrives at the Company and the corresponding product is ready.
5. In cases where exchange is not possible due to out of stock or other reasons, a refund will be issued. The refund method will be carried out in accordance with separately stipulated provisions.

Article 11 Disclaimer for Products, etc.

1. The warranty for products, etc., sold in this service shall, unless otherwise explicitly stated, conform to the contents described in the attached product warranty card.
2. While we strive for accuracy in product images,
3. due to screen settings and photographic techniques, colors and sizes may slightly differ from the actual product.
4. The Company shall not bear any warranty or responsibility other than those stipulated in Paragraph 1 of this Article regarding the quality, performance, compatibility with other products, or other defects of products, etc., sold in this service, and any damages, losses, or disadvantages caused by them.
5. The Company shall not be responsible for any troubles such as unknown delivery addresses that occur after the Company hands over the product to the contracted delivery company and requests shipment of the product to the delivery address registered by the member.

Article 12 Information Management

The Company shall use the acquired member information for the following purposes. Furthermore, the Company may outsource this to a business entrusted company selected by the Company to achieve these purposes.

a. Management of Service members and users b. Issuance of email newsletters c. Provision of point services, etc. d. Introduction, advertising, promotion, and sales solicitations for the Company's products, etc. e. Shipment of products f. Customer support g. Implementation of campaigns, surveys, etc. h. Provision of other content related to this service i. Marketing activities after processing to a state where individuals cannot be identified

The Company will not disclose or provide member information disclosed by members during the member registration procedure and subsequent changes to member information to third parties without the prior consent of the member, in principle. However, in the following cases, the Company may disclose or provide such member information without the prior consent of the member: a. When processed into statistical data in a state where the member cannot be identified. b. When disclosure or provision of member information is requested based on laws and regulations. The Company may delete or change the posting location of comments and other information transmitted by members with the Company's consent to use, without notifying the member, if the Company deems it necessary, such as when such information clearly damages the honor or credit of other members, third parties, or the Company, or is recognized to violate laws and regulations. In addition to the preceding three paragraphs, the Company shall handle acquired member information in accordance with the separately stipulated "Handling of Personal Information."

Article 13 Use of Service

When using the Service, you must agree to these Terms and Conditions and the "Privacy Policy" separately stipulated by the Company in advance.

Article 14 Change and Discontinuation of Service

1. When urgent maintenance is required due to troubles with the computer system (hereinafter referred to as "system") that provides this service.
2. When the system operation becomes difficult due to fire, power outage, natural disaster, or other force majeure.
3. When the system operation becomes difficult due to man-made disasters (war, riot, civil strife, labor disputes, etc.).
4. When the system operation becomes difficult due to interference by third parties.
5. Other unavoidable circumstances.
6. When the Company determines that system suspension is necessary.

Article 15 Other Disclaimers

1. The Company shall be exempted from any damages incurred by members as a result of processing administrative tasks in accordance with the user's registration details.
2. The Company shall not be held responsible for any damages caused to members by system interruptions, delays, suspensions, etc., due to communication line or computer failures, or by website alterations, even if the Company has taken reasonable security measures.
3. The Company does not guarantee that emails or content sent from the Company's web pages, servers, or domains do not contain harmful elements such as computer viruses.
4. The Company may provide information or advice to members as appropriate, but this does not imply responsibility.
5. The Company shall not be held responsible for any damages incurred by members due to their violation of these Terms of Service.

Article 16 Governing Law, Agreed Jurisdiction

These Terms of Service shall be interpreted in accordance with Japanese law, and should the need for litigation arise in connection with these Terms of Service, the Tokyo District Court shall be the exclusive agreed court of first instance.